Motorcars Mobility - Local Dealership Creates New Mobility Options for Drivers

Historically when it comes to those facing mobility challenges, driving a car has often been one of the first freedoms to go, but one local dealership is doing all they can to change that. Motorcars Mobility, part of the Motorcars family of dealerships, is dedicated specifically to helping those with mobility challenges stay safely behind the wheel.

“The community has supported us for a number of years,” said Jennifer Ross of Motorcars Mobility, “and as we are all aging, we’re realizing that there are special needs for individuals who are aging or who may have some mobility challenges. [So, we] decided to support the community [with] a service that would be inclusive to all, and that’s Motorcars Mobility. … Our philosophy is ‘customers for life,’ and as individuals age or may have different challenges, we want to be able to still support them. With Motorcars Mobility, we’re offering wheelchair-accessible vehicles, and also adaptive driving assistance to those who traditionally have not had a lot of choice in the marketplace.”

The focus is on personal attention and individualized action plans, Ross outlined. “The best thing someone can do,” she said, “is either call or come in and just engage us and we’ll have a conversation talking about, well, what type of needs to you have? What challenges do you have? And then we look for solutions specific to that individual. There may be a medical condition—maybe someone has Cerebral Palsy, or maybe someone has ALS or maybe multiple sclerosis—and they may be able to drive, they just may need some adaptive equipment, or they may need a vehicle to allow them the access they need with the adaptive equipment that they’re using. That’s what we focus on: finding the exact right solution for each individual.”

When it comes to investing in a customized adaptive vehicle, many people may not know exactly where to start. Then again, some people have dealt with mobility challenges long term and know exactly what they need. Motorcars Mobility serves people across the gamut, Ross said. “There are some people who have had

 a need for years and come in and know exactly what they want. They have a specific prescription from their driving rehabilitation specialist. They know exactly what type of vehicle, [and] how many seats they’re going to need. They are basically just looking to fill their need. Then there are others who may be recently diagnosed or have some new mobility adaptive equipment and don’t know where to start. We can walk them through the entire process step by
step.”

Some of you may be wondering if any vehicle can be adapted to suit. Many can, but not all. “Someone can come to us with an existing vehicle and they might be able to pursue having that vehicle converted, but not every vehicle has that availability,” said Ross. “Generally, people are coming to us looking for a new or used vehicle that has already been converted. And what makes Motorcars really great is that we are the exclusive MV-1 dealer in Northeastern Ohio. That is a 100% American made, already converted, out of the factory mobility vehicle that has been specifically designed for a specific purpose.”

Temporary disability may also require adaptive driving needs, and Motorcars Mobility is about to launch a rental service to fill those needs. “Starting April 1st,” Ross shared, “we are going to have a rental fleet of mobility vehicles available to the general public fir short-term use.” To go a step further, the dealership also offers 24/7 roadside assistance to all of their customers. “We have an emergency line for any of our customers. If they become stranded, all they need to do is call us—24 hours a day, 7 days a week—and we’ll send help within a half an hour. … We make sure that when a family becomes a part of the Motor Cars family, we really take care of them.”

Motorcars Mobility will be at the Cleveland Auto Show through March 15, 2015 showcasing a selection of their MV-1 vehicles. You can also visit them online at www.MotorCarsMobility.com, or call 216-932-2400.

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